Shipping policy

Shipping Policy

At YuMatcha, we want to get your premium matcha to you as quickly and safely as possible. Below you’ll find everything you need to know about our shipping process.

1. Order Processing Times

All orders are processed within [1–2] business days (excluding weekends and holidays). You will receive another notification when your order has shipped.

2. Domestic Shipping Rates and Estimates

We offer the following shipping options within the United Kingdom:

Shipping Method Estimated Delivery Time Price
Standard Shipping [2–4] Business Days [£1.99 / Free over £35]
Export to Sheets

3. Free Shipping

We are pleased to offer Free Standard Shipping on all UK orders over £35. This will be automatically applied at checkout.

4. International Shipping

We currently [offer / do not offer] international shipping.

  • [If you do]: We ship to [Europe/USA/etc.]. Shipping charges for your order will be calculated and displayed at checkout.

  • Note: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. YuMatcha is not responsible for these charges if they are applied and are your responsibility as the customer.

5. How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

6. Shipping to P.O. Boxes

[Most UK couriers/Royal Mail] can deliver to P.O. Boxes. If we encounter an issue with your specific address, we will contact you via email before dispatching.

7. Refunds, Returns, and Exchanges

We accept returns up to 7 days after delivery, if the item is unused and in its original condition (seal must be unbroken for matcha powder). We will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at Yushui888@hotmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.