Terms of service

Terms and Conditions

Last Updated: [Insert Date]

Welcome to Yumatcha ("www.yumatcha.co.uk"). These Terms and Conditions govern your use of our website, located at www.yumatcha.co.uk, and the purchase of any products from us. By accessing our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms.

1. General Overview

This website is operated by Bearwoodsensations LTD. Throughout the site, the terms “we”, “us” and “our” refer to Bearwoodsensations LTD. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

2. Online Store Terms

By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your country or province of residence. You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

3. Products and Pricing

  • Accuracy: We strive to be as accurate as possible with product descriptions and images. However, we do not warrant that product descriptions or other content are error-free.

  • Pricing: All prices are subject to change without notice. We reserve the right to modify or discontinue a product at any time.

  • Matcha Grades: Our matcha is sold by grade (e.g., Classic Grade A+, Imperial Grade AAAA+). Please refer to our Grade Guide for specific details on usage and quality.

4. Orders and Payment

  • Refusal of Order: We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

  • Payment: We accept major credit cards and other payment methods as indicated at checkout. By providing payment information, you represent that you are authorized to use the designated payment method.

5. Shipping and Delivery

  • Dispatch: Orders are typically processed within [1-2] business days.

  • Delivery Estimates: Shipping times are estimates and not guarantees. We are not responsible for delays caused by the courier or customs for international orders.

  • Risk of Loss: All items purchased from YuMatcha are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

6. Returns and Refunds

In accordance with UK Consumer Contracts Regulations:

  • Right to Cancel: You have the right to cancel your order within 14 days of receiving your goods.

  • Condition: Due to the perishable nature of tea, matcha powder can only be returned if the original seal is unbroken and the packaging is unopened.

  • Accessories: Items such as whisks, bowls, and scoops must be unused and in their original packaging.

  • Return Shipping: Unless the item is defective, the customer is responsible for return shipping costs.

  • Contact: To initiate a return, contact Yushui888@hotmail.com

7. Intellectual Property

The content on this website, including text, graphics, logos, and images, is the property of YuMatcha and is protected by United Kingdom and international copyright laws. You may not reproduce, duplicate, or sell any portion of the Service without express written permission from us.

8. Limitation of Liability

Yumatcha shall not be liable for any direct, indirect, incidental, or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Yumatcha has been advised of the possibility of such damages.

9. Governing Law

These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.

10. Contact Information

Questions about the Terms and Conditions should be sent to us at: Email: Yushui888@hotmail.com  Address: 11, Middlewood Close, YO22 4UD